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Delivery Policy

1. Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched – if applicable, this email contains the tracking number so you can track it online right to your door.

2. Delivery timescales – United Kingdom

If placed before 2 pm, subject to passing necessary checks, your order will be shipped the same day if payment has been made. Typically orders are delivered within 2-3 business days but we recommend expecting delivery within 5 working days.

We will provide next delivery if specified and the supplement has be paid.

Orders shipped on Friday will not be delivered on Saturday unless Saturday delivery is specified the following Monday if shipped on Friday.

Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders the same day.

For out-of-stock items, you can usually expect to receive the item within 10 business days.  If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.

In the event of a delay, we will contact you either by email to inform you of this.

Please note: There are a few locations which are not covered by the next day delivery service. These include but limited too Islands and the Highlands of Scotland.

2.1 International deliveries

International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company.  International shipping is calculated in the checkout, and the delivery timescale is a non-guaranteed 3 – 10 working days.

3. Postage method

We use Royal Mail for small items and Interlink Express for larger items.  However some deliveries will be made by Royal Mail and Parcel Force if required.

4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card.  This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.  Due to security reasons, all items must be signed for and we cannot send items unrecorded.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

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